Customer Resources

Essential business services and tools at affordable prices
Call us at 1-800-453-5809 for assistance

Frequently Asked Questions

When do I need to submit my payroll information?

If your company uses direct deposit we need you payroll information by 10:00 AM, two business days (be aware of bank holidays) prior to your check date, to insure proper NACHA (National Automated Clearing House Association) procedures.  If your company only produces checks then you can submit your payroll information at your convenience.  Please allow time for processing and delivery.

I want all of my employees to use direct deposit, but some employees do not have bank accounts.  Is there anything we can do for them?

Due to upgraded security procedures in banking we are no longer to provide pay cards.  Check with your company's bank to see if they have a solution for these employees.

Since we use direct deposit do we still need to hand out pay stubs?

You still have to give your employees a pay stub, but we can send them via a password protected email or you can give your employee access to Employee Self Serve so they can access their pay stubs, W-2's and more, anytime, anywhere.

How should we submit our employee's hours to you?

We are quite flexible on how this information is sent to us. We offer an online timekeeping system that we can download from directly, a customized excel sheet that we are able to import, an hours sheet that you can fax or email to us, a report or file from your own timekeeping system or you can even call it in to us if you have less than 10 employees. As long as we have company totals to balance to we can take your info in almost any format. You also have the option of having remote access and entering in the information yourself.  

Will you do our W-2's at the end of the year?

Yes!  We create and file all of your W-2 information.  We can also take care of your 1099's at the end of the year as well.

How long does it take to get our company setup for payroll?

We can generally get your company setup and ready to process payroll within two weeks (10 business days).  This may take longer depending on your company size and the information you are able to initially get to us.

How will I know how much money I need in my account to cover payroll?

As soon as your payroll processes you receive password protected reports via email.  Within those reports is a cover letter that clearly breaks down your entire payroll.

When will my account be debited?

If you are utilizing direct deposit your account will be debited the day prior to your check date.  If you just have checks it will be debited on check date.

Do you do accounting/bookkeeping too?

No.  We focus solely on payroll.  We do work with many local CPA's and we would be glad to recommend them to you.