WebClock and ESS Changes

December 27, 2017 at 12:48 PM

WebClock and the Employee Self Service login page will soon look a little different. In addition to user interface changes, the new WebClock will also be the primary access point for the ESS. This means an employee will access their employee portal (for viewing the time card, requesting time off, etc.) through the same URL as the WebClock.


Some of the old login pages that will be replaced with the new login

Our login still looks the same, is something wrong?

Don't worry, it will still operate normally. This is a phased release that will be ongoing for the next few months.

Employees may have to reset their password

The new WebClock will not allow an employee to keep using their initial password. If the employee has never used the Employee Portal, then they will have never reset their initial password, and the WebClock will now instruct them to change it.

We don't use the WebClock, does this apply to us?

Yes, because this page will also be the access point for the ESS. Employees will still see the WEBCLOCK button but nothing will happen when they click it.

We don't use the ESS, just the WebClock, why do we still see the button for the Employee Portal?

Employees will still see the EMPLOYEE PORTAL button when they login to the WebClock, but if you do not have that feature enabled on your site, nothing will happen when they click it.

Why is There a Site ID Field?

Webclock-2.jpgThe Site ID is a unique identifier associated with each timekeeping account and it is optional.

Employees don't need to enter the Site ID when using the clock (it's optional), but after the very first login (either WebClock or ESS) is recorded, the browser will store the Site ID on a cookie and auto-populate the field each time the WebClock is loaded.

If the browser history gets cleared, the field will again be blank, but as soon as another login is sent to our servers, subsequent logins will have the field re-populated with the Site ID.

The reason we are now using the Site ID is because it will eventually improve performance by more quickly identifying an employee in our database.

Do I Need to Change Anything?

No, not immediately. There is really no change in the functionality of the new WebClock, just a more unified experience for the user.

If you are using IP filters or clock prompts, those features will still work as before and no additional configuration is needed.

Technically, the URL for the WebClock is changing. Your new URL is: https://clock.payrollservers.us/?wl=futuresystems.payrollservers.us#/clock/web/login

Even if you use the old URL, you will still be redirected to the new clock.

I Only See Part of the WebClock

This may be because your timekeeping provider has used an iFrame for embedding the WebClock/ESS portal on a separate web page. Please contact Future Systems should you not be able to view the entire page.

WebClock Login Instructions

Webclock-3.jpgHere are instructions on how an employee will login and use the clock / ESS.

  1. Access the WebClock using the designated web address. If you are unsure of the web address, it is likely bookmarked on a common computer. See your manager if you need assistance finding the website.

  2. Enter your timekeeping username and password. Site ID can be left blank, but if there is already a number in the field, you can leave it as is.

    If you are a new hire and using the WebClock or ESS for the first time, you will be asked to reset your password after your initial login. Passwords must be at least 8 characters in length and have 2 character types, (i.e. upper case and lower case, number and letter, etc.) Once you reset your password, you will be asked to login again.

  3. Choose WEBCLOCK if you are punching in or out, transferring departments, or starting a break*.

    If you want to check your time card, request time off, view your schedule, or check accrual balances, click EMPLOYEE PORTAL*. When you click this button, it will not record a punch on your time card. You must click WEBCLOCK to punch the clock. However, you may be able to access the clock from within the Employee Self Service Portal.

    *Availability of the listed features may vary based on your timekeeping configuration.

If You Get an Error

If you receive an error message like "Unknown User", try the following:

  1. If the Site ID was populated, try clearing the number out of the field and login again.

  2. Check with your manager that you are
    • using the correct login.
    • allowed to use WebClock.
    • using the right initial password if you are a new employee.

      If none of those items work, you may need to request a password reset either through your manager or by using the Password Reset tool. The Password Reset tool only works if your email is associated with your account.

  3. After choosing WEBCLOCK on the login page, you will see the time and punch type buttons. The interface can be configured with various buttons, but at minimum, you should see a CLOCK.

  4. IN and CLOCK OUT button.

Webclock-4.jpgChoose your punch type and complete the process. A confirmation message will be displayed if the punch was successful.

NOTE: There is a 20 second time out on the WebClock page.